{"id":6555,"date":"2020-04-28T14:16:45","date_gmt":"2020-04-28T13:16:45","guid":{"rendered":"http:\/\/tomaskalabis.com\/wordpress\/?p=6555"},"modified":"2020-07-24T10:26:58","modified_gmt":"2020-07-24T09:26:58","slug":"vmware-horizon-7-12-virtual-desktop-agent-unreachable-status","status":"publish","type":"post","link":"https:\/\/tomaskalabis.com\/wordpress\/vmware-horizon-7-12-virtual-desktop-agent-unreachable-status\/","title":{"rendered":"VMware Horizon 7.12 &#8211; Virtual Desktop &#8222;Agent Unreachable&#8220; status"},"content":{"rendered":"\n<h3>VMware Horizon 7.12 &#8211; Virtual Desktop &#8222;Agent Unreachable&#8220; status<\/h3>\n<p><a href=\"http:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-14.53.40.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-6556\" src=\"http:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-14.53.40-494x293.png\" alt=\"\" width=\"494\" height=\"293\" srcset=\"https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-14.53.40-494x293.png 494w, https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-14.53.40-288x171.png 288w, https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-14.53.40-768x456.png 768w, https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-14.53.40.png 1069w\" sizes=\"(max-width: 494px) 100vw, 494px\" \/><\/a><\/p>\n<p>I had deployed VMware Horizon infrastructure with linked clones on 7.11 version, few days ago im upgraded Horizon infrastructure (Connection, Composer, and Agents) to latest version of Horizon 7.12.<\/p>\n<p>Im using VMware Horizon 7.12 with linked clones, VMware Horizon agents on Windows 10 is in latest version 7.12, but all of my 19 VDI in pool WIN10-CL2 pool fails with error &#8222;Agent Unreachlable&#8220; i tried, recompose, rebalance, refresh, restart of all VDI but not working. So i decided to downgrade agents on W10 back to version 7.11 =<\/p>\n<ul>\n<li>uninstall 7.12<\/li>\n<li>reboot<\/li>\n<li>install 7.12<\/li>\n<li>reboot<\/li>\n<li>run Guest Optiomalization Tool from VMware fling<\/li>\n<li>shutdown<\/li>\n<li>create snapshot<\/li>\n<li>recompose<\/li>\n<\/ul>\n<p><strong>&#8222;Agent Unreachable&#8220;\u00a0<\/strong><\/p>\n<p><a href=\"http:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-14.00.22.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-6558\" src=\"http:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-14.00.22-494x176.png\" alt=\"\" width=\"494\" height=\"176\" srcset=\"https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-14.00.22-494x176.png 494w, https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-14.00.22-288x102.png 288w, https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-14.00.22-768x273.png 768w, https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-14.00.22.png 1220w\" sizes=\"(max-width: 494px) 100vw, 494px\" \/><\/a><\/p>\n<p>The first step for troubleshooting are VMware Horizon logs on problematic VDI in following folder: <strong>C:\\ProgramData\\VMware\\VDM\\logs\u00a0<\/strong> , sort files by Date Modifed and select the latest <strong>debugXXXX.txt\u00a0<\/strong>and i found &#8222;<strong>Published CHANGEKEY request<\/strong>&#8220;\u00a0<\/p>\n<h4>Solution is reset agent public key in ADAM database on Connection Server<\/h4>\n<p><a href=\"http:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-15.08.56.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-6559\" src=\"http:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-15.08.56-494x305.png\" alt=\"\" width=\"494\" height=\"305\" srcset=\"https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-15.08.56-494x305.png 494w, https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-15.08.56-288x178.png 288w, https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-15.08.56-768x474.png 768w, https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-15.08.56.png 978w\" sizes=\"(max-width: 494px) 100vw, 494px\" \/><\/a><\/p>\n<p>Go to the folder &#8222;<strong>C:\\Program Files\\VMware\\VMware View\\Server\\bin<\/strong>&#8220; on connection server and run this command under administrator:<\/p>\n<p><strong>vdmadmin.exe\u00a0 -A -d desktop-pool-name -m name-of-machine-in-pool -resetkey<\/strong><\/p>\n<p><a href=\"http:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-15.11.32.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-6560\" src=\"http:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-15.11.32-494x42.png\" alt=\"\" width=\"494\" height=\"42\" srcset=\"https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-15.11.32-494x42.png 494w, https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-15.11.32-288x25.png 288w, https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-15.11.32-768x66.png 768w, https:\/\/tomaskalabis.com\/wordpress\/wp-content\/uploads\/2020\/04\/Screenshot-2020-04-28-at-15.11.32.png 1902w\" sizes=\"(max-width: 494px) 100vw, 494px\" \/><\/a><\/p>\n<p>in my case:<\/p>\n<p><strong>vdmadmin.exe -A -d WIN10-CL2 -m VDICL2001 -resetkey<\/strong><\/p>\n<p>wait about 2 minutes and issue is resolved.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>VMware Horizon 7.12 &#8211; Virtual Desktop &#8222;Agent Unreachable&#8220; status I had deployed VMware Horizon infrastructure with linked clones on 7.11 version, few days ago im upgraded Horizon infrastructure (Connection, Composer, &#8230;<\/p>\n","protected":false},"author":2,"featured_media":6579,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[204],"tags":[310,190],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>VMware Horizon 7.12 - Virtual Desktop &quot;Agent Unreachable&quot; status - tomaskalabis.com<\/title>\n<meta name=\"description\" content=\"VMware Horizon 7.12 - Virtual Desktop &quot;Agent Unreachable&quot; status\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tomaskalabis.com\/wordpress\/vmware-horizon-7-12-virtual-desktop-agent-unreachable-status\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VMware Horizon 7.12 - Virtual Desktop &quot;Agent Unreachable&quot; 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