{"id":7247,"date":"2023-01-04T08:41:31","date_gmt":"2023-01-04T07:41:31","guid":{"rendered":"https:\/\/tomaskalabis.com\/wordpress\/?p=7247"},"modified":"2023-02-03T08:41:02","modified_gmt":"2023-02-03T07:41:02","slug":"wyse-management-suite-client-the-policy-is-not-applied-and-i-cant-reboot-device","status":"publish","type":"post","link":"https:\/\/tomaskalabis.com\/wordpress\/wyse-management-suite-client-the-policy-is-not-applied-and-i-cant-reboot-device\/","title":{"rendered":"Wyse Management Suite – client the policy is not applied and i cant reboot device"},"content":{"rendered":"\n\n\n

Wyse Management Suite – client the policy is not applied and i cant reboot device<\/h3>\n

The customer has upgraded WMS console to the 3.6.1.23<\/strong> and some WDA agents on WYSE 5070 thin clients with Win 10 Enterprise LTSC (10.04.06.05.22.00) to version 14.6.5.9<\/strong> and some of client stopped communicated with WMS server and were a non-compliant and had status „last checkin 7 days ago“\u00a0<\/p>\n

From the WMS console the client policy is not applied, cant reboot or query device.\u00a0<\/p>\n

When i connected to the problematic thin client and open the WDA log i saw error message:\u00a0 WebException returned ProtocolError – The remote server returned an error: (400) Bad Request.<\/em><\/strong><\/p>\n

The solution, which is in my case works:<\/h4>\n

Clear the known info on the TC pertaining to the WMS server, edit the following file on the TC that does not check in with WMS:<\/p>\n

C:\\Program Files\\Wyse\\WDA\\Config\\CCMProtocolConfig.xml<\/p>\n

At the bottom of that file, under <AgentConfig>, delete\u00a0only<\/strong>\u00a0the values within the\u00a0following tags ( i.e.: <Tag>Value<\/strong><\/Tag><\/p>\n

    \n
  • <OwnerId><\/OwnerId><\/li>\n
  • <WyseID><\/WyseID><\/li>\n
  • <AuthenticationCode><\/AuthenticationCode><\/li>\n
  • <MacAddress><\/MacAddress>\u00a0<\/li>\n<\/ul>\n

    Save the file and reboot the Thin Client.<\/p>\n

    Check WMS and within about one minute the TC will be registered.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Wyse Management Suite – client the policy is not applied and i cant reboot device The customer has upgraded WMS console to the 3.6.1.23 and some WDA agents on WYSE …<\/p>\n","protected":false},"author":2,"featured_media":2110,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[381,380],"yoast_head":"\nWyse Management Suite - client the policy is not applied and i cant reboot device - tomaskalabis.com<\/title>\n<meta name=\"description\" content=\"Wyse Management Suite - client the policy is not applied and i cant reboot device - WebException returned ProtocolError\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tomaskalabis.com\/wordpress\/wyse-management-suite-client-the-policy-is-not-applied-and-i-cant-reboot-device\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wyse Management Suite - 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