{"id":7383,"date":"2024-03-13T11:31:10","date_gmt":"2024-03-13T10:31:10","guid":{"rendered":"https:\/\/tomaskalabis.com\/wordpress\/?p=7383"},"modified":"2024-03-13T11:38:34","modified_gmt":"2024-03-13T10:38:34","slug":"dell-powerstore-webui-ui-unavailable-after-node-reboots-or-power-cycle-of-an-appliance","status":"publish","type":"post","link":"https:\/\/tomaskalabis.com\/wordpress\/dell-powerstore-webui-ui-unavailable-after-node-reboots-or-power-cycle-of-an-appliance\/","title":{"rendered":"DELL PowerStore &#8211; WebUI (UI) unavailable after node reboots or power cycle of an appliance"},"content":{"rendered":"\n\n\n<h3>DELL PowerStore &#8211; WebUI (UI) unavailable after node reboots or power cycle of an appliance&nbsp;<\/h3>\n<p>is few months ago, when i prepared the two identical DELL PowerStore storage arrays, now the customer power it UP and suddenly the WebUI (UI) not working on PowerStore A and PowerStore B. We had a luck, that Management Cluster IP works and i was able to connect via SSH and Service account.&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ff0000;\"><strong>!!! BOTH POWERSTOREs are not in PRODUCTION !!!&nbsp;<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<h4>PowerStore Manager UI or CLI (RestAPI and PSTCLI) is not available and may return the following errors:<\/h4>\n<ul>\n<li>PowerStore Manager UI is not accessible (users cannot log in) after an NDU, node reboot&nbsp;or, appliance power cycle:<\/li>\n<li>Attempting to log in fails with error: &#8222;Service unavailable. Please retry in a few minutes. (0xE04040010004)&#8220; or &#8222;503 Service Unavailable&#8220;<\/li>\n<li>If going through the Initial Configuration Wizard (ICW) using the service port, the user may see a message saying &#8222;Loading&#8230;.&#8220; On the Cluster Details step which continues for a time.&nbsp;Eventually the UI may display &#8222;The required appliance was not found or Request timed out.&#8220;<\/li>\n<\/ul>\n<h4><br>As a result of this issue:<\/h4>\n<ul>\n<li>For unconfigured appliances\n<ul>\n<li>Impossible to access the PowerStore Manager login page or login into the REST API.<\/li>\n<li>Connection Utility cannot show configured and unconfigured appliances in such environment due to absence of discovery IP on appliances.<\/li>\n<\/ul>\n<\/li>\n<li>For configured appliances\n<ul>\n<li>Impossible to access the PowerStore Manager login page or login into the REST API.<\/li>\n<li>Add Appliance operation is not possible.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>Resolution, which helped me<\/h4>\n<ul>\n<li>verify disc0 has an IPv4 address in the range of 169.254.0.0\/16<\/li>\n<li>reboot the peer node&nbsp;<\/li>\n<li>restart controlpath&nbsp;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<pre class=\"ckeditor_codeblock\">[SVC:service@XXXXXXX-A user]$ ip a show | grep disc0 -A 3\n11: disc0@eno1: &lt;BROADCAST,MULTICAST,UP,LOWER_UP&gt; mtu 1500 qdisc noqueue state UP group default qlen 1000\n&nbsp;&nbsp;&nbsp;&nbsp;link\/ether aa:aa:aa:aa:aa:aa brd ff:ff:ff:ff:ff:ff\n&nbsp;&nbsp;&nbsp;&nbsp;inet6 fe80::18df:bcff:fe34:2b4a\/64 scope link\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;valid_lft forever preferred_lft forever\n&nbsp;\n[SVC:service@XXXXXXX-B user]$ ip a show | grep disc0 -A 3\n11: disc0@eno1: &lt;BROADCAST,MULTICAST,UP,LOWER_UP&gt; mtu 1500 qdisc noqueue state UP group default qlen 1000\n&nbsp;&nbsp;&nbsp;&nbsp;link\/ether bb:bb:bb:bb:bb:bb brd ff:ff:ff:ff:ff:ff\n&nbsp;&nbsp;&nbsp;&nbsp;inet6 fe80::18df:bcff:fe34:2b4a\/64 scope link\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;valid_lft forever preferred_lft forever<br><br>[SVC:service@XXXXXXX-B user]$ svc_node restart peer <br>[SVC:service@XXXXXXX-B user]$ svc_node status<br>Network Connectivity Status: OFF<br>Chassis PowerStatus: OFF <br>[SVC:service@XXXXXXX-B user]$ svc_node status<br>Network Connectivity Status: ON<br>Chassis PowerStatus: ON<br>[SVC:service@XXXXXXX-B user]$ svc_container_mgmt restart CP<br>Container controlpath restart returned: 0<br>Container controlpath is back up<br>Waiting for stack to load<br>Waiting for stack to load<br>Waiting for stack to load <br><br><br><\/pre>\n\n\n\n<p><strong>Now is WebUI (UI)\u00a0 back and accessible on the Management Cluster IP<\/strong><\/p>\n<p><strong>Fix:<\/strong><br \/>This issue has been fixed in the PowerStoreOS v3.6.0.0<br \/>(See the MDT-498676 listed in the release note for this operating system version.)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>DELL PowerStore &#8211; WebUI (UI) unavailable after node reboots or power cycle of an appliance&nbsp; is few months ago, when i prepared the two identical DELL PowerStore storage arrays, now &#8230;<\/p>\n","protected":false},"author":2,"featured_media":3495,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[303],"tags":[410,371],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - 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