VMware vCenter update – Accessing the VAMI returns error „Update installation in progress“ after recovering from a failed update

VMware vCenter update – Accessing the VAMI returns error „Update installation in progress“ after recovering from a failed update

A customer had a failed upgrade in the vcenter, so he asked me for help because after logging in to the VAMI UI after recovering from a failed update, instead of the normal Interface, „Update installation in progress“ is shown:

The issue is caused post the appliance has recovered from failed update and the update state is „UP_TO_DATE“ in „/etc/applmgmt/appliance/software_update_state.conf“, as in the example below:

This is very strange, because the status should be „INSTALL IN PROGRESS“ 

Resolution:

• Login to the appliance using ssh
• Create a backup copy of the file /etc/applmgmt/appliance/software_update_state.conf in a different location

  • # cp /etc/applmgmt/appliance/software_update_state.conf /storage/core/software_update_state.conf

• Stop the VAMI service by running the command:

  • # service-control --stop applmgmt

• Remove the file /etc/applmgmt/appliance/software_update_state.conf :

  • # rm -i /etc/applmgmt/appliance/software_update_state.conf

• change into the folder /var/log/vmware/upgrade :

  • # cd /var/log/vmware/upgrade

• verify that the following 3 files exist in this folder:

  • prechecks-succeeded
    export-succeeded
    import-succeeded

• If these files do not exist, run the following 3 commands to create them:

  • # touch prechecks-succeeded
    # touch export-succeeded
    # touch import-succeeded

• confirm that the files have been created:

• # ls -l   
  
  -rw-r--r-- 1 root root    0 Mar 11  2019 prechecks-succeeded
  -rw-r--r-- 1 root root    0 Mar 11  2019 import-succeeded
  -rw-r--r-- 1 root root    0 Mar 11  2019 export-succeeded

• Start the VAMI service using the following command:

  •  # service-control --start applmgmt

• Login to the VAMI to validate the access