VMware vCenter update – Accessing the VAMI returns error „Update installation in progress“ after recovering from a failed update
A customer had a failed upgrade in the vcenter, so he asked me for help because after logging in to the VAMI UI after recovering from a failed update, instead of the normal Interface, „Update installation in progress“ is shown:
The issue is caused post the appliance has recovered from failed update and the update state is „UP_TO_DATE“ in „/etc/applmgmt/appliance/software_update_state.conf“, as in the example below:
This is very strange, because the status should be „INSTALL IN PROGRESS“
Resolution:
- Login to the appliance using ssh
- Create a backup copy of the file /etc/applmgmt/appliance/software_update_state.conf in a different location
# cp /etc/applmgmt/appliance/software_update_state.conf /storage/core/software_update_state.conf
- Stop the VAMI service by running the command:
# service-control --stop applmgmt
- Remove the file /etc/applmgmt/appliance/software_update_state.conf :
# rm -i /etc/applmgmt/appliance/software_update_state.conf
- change into the folder /var/log/vmware/upgrade :
# cd /var/log/vmware/upgrade
- verify that the following 3 files exist in this folder:
prechecks-succeeded export-succeeded import-succeeded
- If these files do not exist, run the following 3 commands to create them:
# touch prechecks-succeeded # touch export-succeeded # touch import-succeeded
- confirm that the files have been created:
# ls -l -rw-r--r-- 1 root root 0 Mar 11 2019 prechecks-succeeded -rw-r--r-- 1 root root 0 Mar 11 2019 import-succeeded -rw-r--r-- 1 root root 0 Mar 11 2019 export-succeeded
- Start the VAMI service using the following command:
# service-control --start applmgmt
- Login to the VAMI to validate the access
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