Wyse Management Suite – client the policy is not applied and i cant reboot device

Wyse Management Suite – client the policy is not applied and i cant reboot device

The customer has upgraded WMS console to the 3.6.1.23 and some WDA agents on WYSE 5070 thin clients with Win 10 Enterprise LTSC (10.04.06.05.22.00) to version 14.6.5.9 and some of client stopped communicated with WMS server and were a non-compliant and had status „last checkin 7 days ago“ 

From the WMS console the client policy is not applied, cant reboot or query device. 

When i connected to the problematic thin client and open the WDA log i saw error message:  WebException returned ProtocolError – The remote server returned an error: (400) Bad Request.

The solution, which is in my case works:

Clear the known info on the TC pertaining to the WMS server, edit the following file on the TC that does not check in with WMS:

C:\Program Files\Wyse\WDA\Config\CCMProtocolConfig.xml

At the bottom of that file, under <AgentConfig>, delete only the values within the following tags ( i.e.: <Tag>Value</Tag>

  • <OwnerId></OwnerId>
  • <WyseID></WyseID>
  • <AuthenticationCode></AuthenticationCode>
  • <MacAddress></MacAddress> 

Save the file and reboot the Thin Client.

Check WMS and within about one minute the TC will be registered.

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